BREAK UP AID
EMPATHETIC CHAT BOT
Break up aid is an empathetic chat bot that you can speak to when you are suffering from a tough break up. It is not meant to mend your heart, but it was developed with the intention to give the user a listening ear he or she deserves, emotionally.
UX/UI Conversation Designer
voice assistant devices
open speech APIs
October 20 - November 18
CBC Radio Station
ABSENCE OF THE OTHER
The sudden absence of your partner that you shared your life with can be very hard. It may take a period of days or weeks, recover, some longer. Loneliness tends to set in at times when our surroundings are quiet.
Research tells us that loneliness can be a killer, it increases stress, can increase the risk of physical problems such as heart conditions, as well as psychological problems like depression, anxiety or even suicide.
Demographically, women tend to fare better – they are more social, relationship-focused, have friends – while men, tend to be work-focused and tend to lean on their primary relationships rather than a cadre of friends, they suffer more.
Our pace of technological advancement is changing our lives exponentially. It's exciting to think about what is around the corner. Emotional technology may seem too far fetched for some to think about, but it may potentially help us.
Finding the nuance in life and translating that into technology, in this case, a chat bot, is an important aspect of the break up aid.
It was paramount to ask different people about their personal experiences on breakups. Each narrative is different from the other and it is interesting to find a common thread that kept resurfacing. Most people find it hard to share their emotions when their wound is fresh, especially men. Unfortunately, this could lead to undesired consequences. From the research done, ideally, people would prefer to have immediate attention when they need it.
Graph on different scale of emotions after a break up / hurt / loss
From the graph, we can also understand that emotions are pushed down to loneliness and isolation after the first initial stage of loss and hurt. It is crucial to intervene during the first phase when the person feels more vulnerable. I did some user research studies through literature readings, interviews,
People tend to keep to themselves when they are going through a break up
They are very emotional and sometimes show their mood swings
There are people who also prefer to talk to others about what they go through
Sometimes people prefer not to be a listening ear because of the negative emotions
It gets very lonely for people who suffer through break up
Hard to contain their emotions
I expected people to be very sympathetic about peoples predicament
I assumed people share their emotions to lessen their burden
Peoples emotions varies and they tend to keep it to themselves
There is an opportunity for these people to share their emotions
How could technology use to replace human as a listening ear?
They should never feel alone and there should be some sort of companion
People could have something to look forward to when they feel lonely
There must be an instant companion that can always be there when you need it
Listening Ear : Understanding the needs
Ensuring that the research does not influence a certain fixation towards a solution, it was important to keep an open mind with all the information received and addressing their need than a direct solution.
Expectations of user
Users who go through an emotional turmoil may not have certain expectations when they are in an unstable phase, however, it is in their best interest to share the whirlwind of emotions privately.
Giving Trust, Receiving Trust
People who are going through break ups are in a very unstable position. They feel vulnerable and are very sensitive. Investigating the nuance in life that makes people trust others is an aspect to consider.
Mapping how people in general end their relationship
Anger sets in
Sense of guilt
How to avoid these feelings?
Share the feelings or experiences going through immediately with someone
Getting immediate attention from
someone or something
Getting too involved with the feelings
People choose to ignore or rather not hear relationship problems
Easier to go down the Rabit hole with depression
Immediate attention should be given to those who suffered from google Aid
Spent a lot of time with his gadgets
Emotionally attached to his girlfriend (now ex-girlfriend)
An introvert and does not like to share his personal life to anyone
28 Years Old
Goals & Needs
Need to release his bottled up emotions
At the brink of emotional stress
Nobody knows he is emotionally depressed and he is not keeping it well
PEOPLE AVOID TALKING
An interesting discovery is that people, especially men, prefer not to share their emotional side of their journey. They have their ego to uphold or they just choose not to share because it is their personality. However, this has brought attention whereby their bottled up emotions are causing issues and may lead to repercussions.
"I just can't talk to anyone at this juncture,
I feel too vulnerable,
I am just making it worse if I make
myself an open book."
It is understandable that people choose not to convey their emotions. It is not necessarily a good thing if this is not addressed, especially if the build-up is too intense for the person and it can cause him or her into depression.
EXPLORING THE CHATBOT
A vital point when creating the chatbot is that it has to be very personalized. The user would also have to feel that he or she is speaking to a 'human' with the nuance that derives from the voice of the smart voice device.